FAQ

How often will I receive my delivery?

Our coffee subscription plans are monthly; we’ll dispatch your coffee as soon as it’s received from each featured roaster each month to ensure it’s as fresh as it can be!

Is shipping included?


Yes, UK mainland shipping is included as part of our subscription costs.

Can I choose the delivery date?

Subscriptions are currently all dispatched on the same date. If you need to reschedule, we can arrange this. Just log in to the website and select ‘Manage my subscription.’

Will my coffee be delivered on the same date every month?

Subscriptions will be dispatched on the first Tuesday of the month. Delivery should take between 1 and 2 working days.

Do you ship internationally?

Currently we only ship within the UK. We hope to expand to Europe and beyond, in time.

Can I cancel my subscription?

You have complete control of your subscription. Just log in on our website. From here you can reschedule, pause or cancel your subscription at any time.

Can I pause my subscription and deliveries?

Of course, just log in on our website and go to subscription management.

How do I change the frequency of my delivery?

We currently only offer monthly deliveries with our subscription. As our customer base grows, we hope to offer more flexibility on this. If you can’t wait for your next coffee subscription box, we have a fantastic range of coffee available from our online store, with the option of next day delivery.

Can I choose what coffee I receive?

Cloud Coffee will take pride in curating the selection of coffees we send out in our subscription packages. As our customer base grows we hope to introduce more flexibility and elements of customisation for our customers.

How much coffee is 250g?

We recommend a coffee ration of 60g of coffee per litre of water. With this ration you should get around 16-18 cups of filter coffee from a 250g bag of coffee.

If you are brewing espresso, we recommend double espresso shots of around 16-18g of coffee with an espresso volume of 32-36g. This will give you around 12-15 double shots of espresso from a 250g coffee bag.

Is your coffee organic?

Not all of our coffee will be organic, though it will all be sustainably grown. Speciality coffee, by its nature, requires the farmer to grow their coffee with a range of biodiversity and hand pick the coffee cherries for optimal ripeness. A lot of our coffee will come from small lot farmers, for these farmers it is often too expensive to get the certifications of organically grown coffee.

What will I receive with my first delivery?

TBA? Welcome pack?

Do I need to be at home to accept my delivery?

The 1-bag and taster subscription options should fit through letter boxes and won’t require you to be in to accept delivery. 2 to 3 bag subscription options will likely be too large for most letter boxes. Though signatures won’t be required, in the absence of somewhere safe to leave your order, you would be required to be in to receive the delivery.